Customer service has always been important. But in light of so many big, attention-grabbing, COVID-fighting initiatives, we shouldn’t overlook the everyday, personal interactions that most affect the bottom line.
In 2021, customer service won’t just be about providing helpful advice quickly, but about being empathetic as well.
3 out of 5 internet users say that bad customer service would negatively affect their purchasing decisions, while nearly half say bad press would do the same.
KINDNESS
Reduces Pain, Stress, Anxiety, Depression, Blood Pressure, and It is Teachable and Contagious…
Check out this article by Doug Gorman. Doug’s a Trends Analyst at GWI. He’s a fun-fact encyclopedia and documentary junkie, who likes uncovering the unexpected